Refund policy

RETURN & REFUND POLICY

Effective Date: August 2026

Zova is operated by Zova Capital LLC.

We want customers to be satisfied with their purchases. This Return & Refund Policy explains when returns and refunds may be requested and the conditions that apply.

30-Day Return & Refund Policy

Customers may request a return or refund within 30 days of the date of purchase.

To be eligible for a return, the item must generally:

- Be returned within 30 days of purchase
- Be in its original condition
- Be unused or show no unreasonable signs of use
- Include the original packaging and any included accessories or components
- Include proof of purchase or the applicable order information

We reserve the right to deny a refund if an item is returned damaged, incomplete, excessively used, or otherwise not in its original condition.

To request a return or refund, contact:
[CONTACT EMAIL]

Please include your name, order number, and reason for the return.

Return Shipping

Unless the product was defective, damaged upon arrival, or the incorrect item was sent, customers may be responsible for the cost of returning the product.

Original shipping charges may be non-refundable unless otherwise required by law.

We recommend using a trackable shipping method when returning an item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at:
[CONTACT EMAIL]

Please include your order number and, when applicable, photographs showing the issue.

If the claim is approved, we may provide a replacement, refund, or other appropriate resolution at our discretion.

Refund Processing

Once a returned item is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.

Non-Returnable Items

Certain products may not be eligible for return where applicable, including:

- Gift cards
- Personalized or customized products
- Items marked as final sale
- Items that cannot reasonably be resold for health, hygiene, or safety reasons after use

Any applicable return restrictions will be disclosed where required.

Chargebacks & Payment Disputes

We encourage customers to contact Zova support before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.

We are committed to addressing legitimate billing, delivery, product, and refund concerns.

Fraudulent disputes, chargeback abuse, or other fraudulent activity may result in suspension or termination of accounts or access to our services where permitted by law.

Nothing in this section limits any rights available to customers through their card issuer, payment provider, or applicable law.

Changes to This Policy

We may update this Return & Refund Policy from time to time.

Any updated version will be posted on our website with a revised effective date.

Contact Information

For returns, refunds, billing questions, or other support inquiries:

Zova
Operated by Zova Capital LLC
[CONTACT EMAIL]